Returns & Refunds Policy

Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or defective, please contact us within 14 days of delivery. We will arrange a free replacement or full refund.

How to report an issue:

1. Contact customer support by email at admin@buencamino.store or by telephone at +353 83 040 2503.
2. Include your Order Number.
3. Provide a brief description and clear photos showing the issue or defect.

Note: For verified damaged or misprinted orders, you will not be required to return the item. Replacement items are processed and shipped at zero additional cost to you.

Returns, Exchanges, and EU Cancellation Rights

Because every garment is individually made to order upon purchase, we encourage customers to check our size guides carefully prior to placing an order.

EU/UK Consumer Right of Withdrawal: Under European Union regulations, customers located in the EU and UK have the legal right to cancel or return their order within 14 days of delivery for any reason.

• Return Address: The specific fulfillment return address is printed directly on your shipment’s original packing slip.
• Return Process: Please contact admin@buencamino.store or +353 83 040 2503 before mailing any items so we can locate your order and confirm handling details.
• Return Shipping Cost: Unless the item is defective or misprinted, the customer is responsible for covering the return shipping cost.
• Condition: Returned items must be unused, unworn, unwashed, and in original packaging.

Lost in Transit & Delivery Issues

• Lost Packages: If your package is confirmed lost in transit by the carrier, we will issue a replacement or full refund at no additional cost.
• Incorrect Address: Items delivered to an incorrect address entered by the customer during checkout are not eligible for free replacements or refunds. Please review your shipping address prior to completing checkout.
• Marked as Delivered: If tracking indicates delivery but you haven’t received your package, please check with household members, neighbors, or your local postal carrier. If unresolved, email us and we will assist in opening a carrier trace.

Refund Processing Time

Once an approved refund is processed, it will be issued automatically to your original payment method. Depending on your financial institution or credit card provider, refunds typically take 5–10 business days to post to your account statement.